Returns & Refunds Policy

To start a return, you can contact us at and include the following

*explanation for your return

*email receipt for proof of purchase

*if item you receive is damaged will need 3-5 pictures include 


Return Policy:

Returns need to be initiated by emailing us within 2 days of receiving your package to obtain a Return Authorization from SimplyU. All packages need to be postmarked and mailed within 3 days of receiving the above return authorization approved in original condition. Please include SimplyU return form you will receive in email and include with return package. Once we receive it, you will get same item size exchange or store credit.  

To be eligible for a return if approved ,your item must be in the same condition that you received it and must not be



*with tags

*original packaging

*not wash or dry

*no smoke smell

*no pet smell or hair

*no perfume smell

If your return is accepted, SimplyU will email you a  return form , as well as instructions where to send your package. Items sent back to us without first requesting a return and approved will not be accepted.

You can always contact us for any return question at

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


No Returns/Exchanges allowed on the following Items


*Cosmetics Beauty Products


*Sunglasses or Glasses

*Bra & Undergarments

*Any Personalized Items


*Hair Accessories

*Earbuds or Headphones 


Shipping Is Not Refunded & Customer Is Responsible For Shipping Items Return.



If Return Authorization Approved By SimplyU

* Get Same Item Size Exchange

*Store Credit


Please Contact Us At